Comprehensive Operational Support From the Leader in Inflight Connectivity.
All of our solutions are powered by our redundant global network and backed by our operational support services. From live inflight customer care to proactive maintenance, we’ll work with your airline to ensure the smoothest, most reliable performance. Learn more about our Operational Support by downloading our brochure.
When it comes to installation, Intelsat can handle as much or as little of the process as you prefer. Our dedicated technical crews can manage your airline’s equipment and system installations, minimizing aircraft downtime across your fleet. Additionally, our linefit programs with Boeing and Airbus are moving forward, which means future new aircraft can be equipped with our technology upon delivery.
We can help you certify our system hardware from telecommunications agencies in countries where an airline’s aircraft are registered or based to ensure ability to ensure RF regulatory compliance. With regulatory approvals for more than 200 countries and more Supplemental Type Certificates (STCs) than any other connectivity provider, we can help you obtain, license for re-use, or amend a Supplemental Type Certificate for Intelsat Inflight Systems usage.
View regulatory documents here.
We can support your installation several ways with tools, training, onsite install, and engineering services. We provide multiple tools that streamline installation such as the ability to provision, receive and update to the latest approved software and understand trend data for your connectivity enabled fleet. We can also help train and certify your airline or third-party installers on system installation. For complex installs, prototypes and custom IFEC integrations, we can also provide on-site assistance.
Intelsat can provide maintenance tools for you to sustain your equipped fleet – including our 2ku diagnostic tool and file sharing portal. We can also train/certify your airline technical operations and third-party partners on Onboard System maintenance and provide a diagnostic tooling kit. Our Aircraft Maintenance Control Center (AMCC) aids with troubleshooting, diagnostic support, and maintenance upkeep.
- Intuitive visual diagnostics
- No unnecessary LRU removals
- Faster return to service
- Improved first time fix rate
- Tools that can be used by any Aircraft Maintenance Technicians (AMTs)
Solutions like our Onboard Maintenance App can help AMTs reduce cycle times associated with running onboard system diagnostics.
- Tools reside on the Onboard Server
- Built-in scripted tests
- LRU health
- Software loading
- Hardware, firmware, and software inventory
Total network management—including capacity and supply oversight—ensures high quality connectivity for every flight. Our inflight network is managed by a sophisticated system of security and troubleshooting elements, including security software and procedures, real-time monitoring through our Network Operations Center, and data redundancies – all to ensure network reliability and operational superiority.
Your passengers are in good hands. Our multilingual Customer Care team provides around-the-clock customer service via live chat, phone, and email to ensure a positive connectivity experience for your passengers around the world.