What is the Intelsat Experience?
The Intelsat Experience is excellence in every interaction, every service, and every detail. From our first conversation with you to delivery of service, operations, and ongoing consultation, you can expect to have access to an expert team dedicated to helping you solve your most pressing challenges. The people of Intelsat are innovators who architected this industry. They are passionate and dedicated experts who speak your language and are available 24 hours, 7 days a week to turn your possibilities into reality. Our fail-proof network, designed to deliver the ultimate in reliability, backed by our support services and best practices, results in full-time availability of the mission-critical applications on which your customers depend.
You can count on the care and expertise of your Regional Account Team and Sales Engineers to spend time understanding your unique needs early in the process and help you choose the right solution today that will pave the way for your future success.
The right plan ensures flawless future operations. Our engineers help you analyze your network needs and develop the right plan, design, and configuration for your selected solution to maximize the performance of your network for years to come.
We offer full-service implementation. Depending on your needs, we customize solutions that integrate space-based and terrestrial networks, provide optional end-to-end, full-service implementation, and manage a strong ecosystem of partners and suppliers to deliver professional services worldwide. We also include full project management support to ensure the timely, successful deployment of your solution.
With a network purposefully hardened at every point, security is in our DNA and woven into the fabric of our network and procedures. We offer a complete, end-to-end, layered security framework, along with proactive monitoring capable of rapid detection and mitigation of breaches. We leverage the latest innovations to keep our network, and yours, safe. We are proud that Intelsat is the only commercial satellite operator with an independent third-party Service Organization Control 3 (SOC 3) accreditation to protect your business-critical applications.
Many customers count on us to take on the work of a fully managed and supported solution, removing the inconvenience of maintaining their networks. Whatever your maintenance and monitoring needs, we provide the labor, partnerships, and tools you need to deliver uninterrupted services to your customers — all powered and secured by our fully redundant satellite and terrestrial network.
We are where you and your customers are, offering 24/7 support and ready to help when you need us. In fact, we’ve expanded our industry-leading customer support capabilities beyond Ellenwood, GA and McLean, VA with Customer Operations Centers now in Rio de Janeiro, Brazil, Johannesburg, South Africa, and Chennai, India. These centers are a key component of our world-class 24/7 customer experience providing you with in-language support in a variety of time zones and languages including English, French, Japanese, Spanish, and Portuguese, ensuring that connecting with us is a pleasurable, effortless experience.
We are passionate and dedicated innovators and the pioneers and experts who built this industry into what it is today. We’re pushing the boundaries of imagination to bring end-to-end, plug-and-play connectivity and media solutions to customers anywhere in the world.
We operate the world’s largest integrated satellite and terrestrial network, offering multi-layered, redundant coverage and seamless, secure connectivity when and where you need it.
The Intelsat Experience is what makes us the best in the business.
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