Service Management Platform
Service Management Platform (SMP)
The Service Management Platform (SMP) acts as a centralized platform for Intelsat services, enabling customers to effortlessly manage their satellite solutions.
The SMP is designed to:
- Streamline and simplify overly complex provisioning and activation processes.
- Enable scale with automation and repetition of tasks within the platform.
- Offer service transparency with accessible network monitoring and management.
- Simplify and consolidate satellite equipment systems to ensure ease-of-use.
Make satellite simple with cutting-edge capabilities.
Streamlined Terminal
Provisioning and Management
Provisioning and Management
- Provision and deprovision terminals
- Apply configuration changes
- Design terminal templates to speed up creation
- Manage terminal firmware
Service Level Agreement (SLA) / Service Package Management
- Create service plans with SLAs
- Build and assign service packages to terminals and switch
- Upgrade and downgrade service packages
- Compare service package usage limits to current usage
- Enable overages, rollovers and top-ups
Role Based Access Control and Organization Management
- Add, manage, and control permissions for users and groups
- Create organizations to allow access on a per-customer basis
- White-label your brand in the portal
Robust Terminal
and Network Monitoring
and Network Monitoring
- Create and export reports on monitoring data
- Monitor terminal service plan data usage, history and statistics
- Build customized dashboards to consolidate data
- Track current and historical location of terminals
- Configure thresholds for data metrics and notify when exceeded
- Enable organizational and individual notifications for terminal or system events
Library of Intelsat APIs
- Seamlessly integrate customer Billing/BSS/OSS systems into the SMP
- Download swagger files and Postman collection
- Add a layer of security to all APIs
- Find APIs for both CIT and production environments
And more…
- Create tickets and tag affected assets in the system
- Track status and competition of tickets
- Ensure security and data integrity with multi-factor authentication
Manage multiple networks with a single platform.*
Supported LEO Platforms
| Eutelsat OneWeb | Starlink |
Supported HUB Integration
| ST Engineering iDirect | ST Engineering iDirect | ST Engineering Newtec Dialog | Comtech | Gilat | Gilat | |
| HUB Model | Velocity | Evolution | Dialog | Heights | Skyedge IIC | Skyedge V |
| HUB Version | >2.6 | >3.0 | 2.2.3 | N/A | 5.6 (56) | N/A |
Supported SCPC Links
| Cobham | Novelsat | Newtec | |
| Modem Model | CDM-QX, CDM-570 A/L, CDM-625, CDM-625a, CDM-750, CDM-760 | NS3000 | MDM6000 |
* The availability of features is contingent upon the API of each platform or hub.
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