Intelsat Reports IS-33e Satellite Loss

IS-33e Update, October 21, 2024: Intelsat reported today that the anomaly previously disclosed on October 19 has resulted in the total loss of the Intelsat 33e satellite. We are coordinating with the satellite manufacturer, Boeing, and government agencies to analyze data and observations. A Failure Review Board has been convened to complete a comprehensive analysis of the cause of the anomaly. Since the anomaly, Intelsat has been in active dialogue with affected customers and partners. Migration and service restoration plans are well underway across the Intelsat fleet and third-party satellites.

October 19, 2024 Press Release

Intelsat Reports IS-33e Satellite Service Outage

McLean, Va. – Intelsat announced a service outage on the Intelsat 33e satellite, which is affecting customers in Europe, Africa and parts of the Asia-Pacific region.

The satellite experienced an anomaly on October 19, resulting in a loss of power and service to customers. We are working closely with Boeing, the satellite manufacturer, to address the situation. Based on the information available to us, we believe it is unlikely that the satellite will be recoverable.

While we assess our fleet’s capacity as well as working with third-party providers to mitigate service interruptions, Intelsat representatives are in direct communication with all affected customers.

IS-33e was designed and manufactured by Boeing Space Systems. It was launched in August 2016 and entered service in January 2017. It is located at 60 degrees East.

About Intelsat

Intelsat’s global team of professionals is focused on providing seamless and secure, satellite-based communications to government, NGO and commercial customers through the company’s next-generation worldwide network and managed services. Bridging the digital divide by operating one of the world’s largest and most advanced satellite fleet and connectivity infrastructures, Intelsat enables people and their tools to speak over oceans, see across continents and listen through the skies to communicate, cooperate and coexist. Since its founding six decades ago, the company has been synonymous with satellite-industry “firsts” in service to its customers and the planet. Leaning on a legacy of innovation and focusing on addressing a new generation of challenges Intelsat team members now have their sights on the “next firsts” in space as they disrupt the field and lead in the digital transformation of the industry.

Media Contact:

Maureen Stevens – [email protected] +1 703-517-6926