What is the Intelsat Experience?

The Intelsat Experience is excellence in every interaction, every service, every detail. From our first conversation with you to delivery of service, operations and ongoing consultation, you can expect an expert team dedicated to helping you solve your most pressing challenges. The people of Intelsat are the innovators who architected this industry, passionate and dedicated experts who speak your language and are available 24 hours; 7 days a week to turn your possibilities into reality. Our fail-proof network, designed to deliver the ultimate in reliability, backed by our support services and best practices, results in full-time availability of the mission critical applications on which your customers depend.

Discovery

You can count on the care and expertise of your Regional Account Team and Sales Engineers to spend time understanding your unique needs early in the process, and help you choose the right solution today that will pave the way for your future success.

Planning

The right plan ensures flawless future operations. Our engineers help you analyze your network needs and right-fit the plan, design and configuration of your selected solution to maximize the performance of your network for years to come.

Implementation

We offer full-service implementation. Depending on your needs, we customize solutions that integrate space-based and terrestrial networks, provide optional end-to-end, full-service implementation, and manage a strong ecosystem of partners and suppliers to deliver professional services worldwide. We also include full project management support to ensure the timely, successful deployment of your solution. 

Security

With a network purposefully hardened at every point, security is in our DNA and woven into the fabric of our network and procedures. We offer a complete, end-to-end, layered security framework, along with proactive monitoring capable of rapid detection and mitigation of breaches. We leverage the latest innovations to keep our network, and yours, safe. We are proud to boast that Intelsat is the only commercial satellite operator with an independent third-party Service Organization Control 3 (SOC 3) accreditation to protect your business-critical applications.

 

 

Operations

Many customers count on us to take on the work of a fully managed and supported solution, removing the inconvenience of maintaining their networks. Whatever your maintenance and monitoring needs, we provide the labor, partnerships and tools you need to deliver uninterrupted services to your customers — all powered and secured by our fully redundant satellite and terrestrial network.

Support

We are where you and your customers are, and offer 24 x 7 support so we are ready to help when you need us. Our dedicated regional support teams understand your unique service needs, are located in your region, and speak the language of that region to make reaching out to us a pleasurable, effortless experience. We also offer support tools to put you in control, like the Intelsat Service Management Portal and MyIntelsat to help you quickly and easily make changes to your system, access network information, and fully manage your network to facilitate uninterrupted services for your customers. Additionally, the Intelsat App (iOS or Android) and a host of web-based tools track our satellites and help to simplify your daily operations.

The Intelsat Experience is what makes us the best in the business.