Season’s greetings!  It was an ‘epic’ year for Intelsat, as we launched five satellites in 2012 and expanded the IntelsatOne terrestrial network through a partnership with PCCW.  We also introduced the next-generation Intelsat Epic^NG satellite platform, which will deliver high-throughput, high-efficiency capacity using an open architecture.
  
The launch of Intelsat 27, scheduled for the first quarter of 2013, will complete our global broadband mobility network, which provides seamless coverage to the most traveled aeronautical and maritime routes critical to the Asia-Pacific economy.
  
The media segment in Asia also continues to grow at a fast pace, and Intelsat is helping to meet demand with our investments in fiber, moving assets into the region and introducing more efficient and economical technologies, such as MCPC platforms.
  
In this issue of Insider, read about:

• A customer ‘call to arms’ to safeguard C-band spectrum, looking at ITU WRC-2015
    
• Our media customers in the United States, who were able to enjoy uninterrupted service throughout Hurricane Sandy thanks to proactive disaster recovery planning and our resilient satellite and IntelsatOne network
    
• Our new trouble ticketing system, designed to enhance the customer experience
    
• A chat with James Collett, our new senior director of mobility product management

I hope to see you at PTC in Honolulu, Hawaii, which will be held 20-23 Jan.
  
Thank you and have a wonderful holiday season,

Terry Bleakley,
Regional VP, Asia Pacific Sales