Technical Support

Network Operations Centers

RF Operations Center 1 (ROC1)
ROC1 provides 24×7 support including fault detection and resolution, rapid carrier access, carrier measurement and monitoring of Satellite News Gathering (SNG) and Occasional Use services to customers using the Intelsat Galaxy fleet and operating in North America.
Services Managed:
Satellite News Gathering, North American Video access, International Video access, North American Space-only video monitoring.
Contact Information:
Phone: +1 404-381-2600
US toll free only
+1 800-321-3959
Email: [email protected]
RF Operations Center 2 (ROC2)
ROC2 provides 24×7, world-class, real-time operational and customer support for services on our fleet of satellites, including carrier access, carrier measurement and monitoring, fault detection and resolution, and payload reconfigurations.
Services Managed:
Satellite Carriers & Leases
Contact Information:
Phone: +1 404-381-2600
US toll free only
+1 800-321-3959
Email: [email protected]
Managed Service Operations Center (MSOC)
MSOC provides 24×7 world-class customer support of IntelsatOneSM, broadband and full-time managed video and network services for customers around the world, including real-time video and network monitoring and alarming, circuit optimization, proactive resolution of network issues and high standards of customer service, care and technical support.
Services Managed:
Network Broadband, ITSDC, IPL, and Full-time Video
Contact Information:
Phone: +1 404-381-2828
Email: [email protected]
Occasional Use Service Center (OSC)
OSC provides 24×7 end-to-end video solutions for all customers around the world, and video monitoring services with high standards set on customer service, care, and technical support.
Services Managed:
Occasional Use video provisioning, monitoring, booking and billing
Contact Information:
Phone: +1 404-381-2340
US toll free only
+1 888-442-4887
Email: [email protected]
Mountainside Media Center (MMC)
MMC provides 24×7 monitoring solutions, Level 1 troubleshooting and escalation processes for North American customers with a high regard for customer service and redundant content availability.
Services Managed:
North American Space-only video monitoring
Contact Information:
Phone: +1 240-527-6550
US toll free only
+1 800-303-6564
Email: [email protected]

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Last Update: 12 October 2015