Technical Support

Network Operations Centers

RF Operations Center 1 (ROC1)
ROC1 provides 24×7 support including fault detection and resolution , rapid carrier access, carrier measurement and monitoring of Satellite News Gathering (SNG) and Occasional Use services to customers using the Intelsat Galaxy fleet and operating in North America.
Services Managed:
Satellite News Gathering, North American Video access, International Video access, North American Space-only video monitoring.
Contact Information:
Phone:  +1 404-381-2600
US toll free only
+1 800-321-3959
Email:   [email protected]
RF Operations Center 2 (ROC2)
ROC2 provides 24×7, world-class, real-time operational and customer support for services on our fleet of satellites, including carrier access, carrier measurement and monitoring, fault detection and resolution, and payload reconfigurations.
Services Managed:
Satellite Carriers & Leases
Contact Information:
Phone:  +1 404-381-2600
US toll free only
+1 800-321-3959
Email:   [email protected]
Managed Service Operations Center (MSOC)
MSOC provides 24×7 world-class customer support of IntelsatOneSM, broadband and full-time managed video and network services for customers around the world,  including real-time video and network monitoring and alarming, circuit optimization, proactive resolution of network issues and high standards of customer service, care and technical support.
Services Managed:
Managed services, Broadband, TDMA,  DAMA and Full-time Video
Contact Information:
Phone:   +1 404-381-2828
Email:   [email protected]
Occasional Use Service Center (OSC)
OSC provides 24×7 end-to-end video solutions for all customers around the world, and video monitoring services with high standards set on customer service, care, and technical support.
Services Managed:
Occasional Use video provisioning, monitoring, booking and billing
Contact Information:
Phone:   +1 404-381-2340
US toll free only
+1 888-442-4887
Email:   [email protected]
Mountainside Media Center (MMC)
MMC provides 24×7 monitoring solutions, Level 1 troubleshooting and escalation processes for North American customers with a high regard for customer service and redundant content availability.
Services Managed:
North American Space-only video monitoring
Contact Information:
Phone:  +1 240-527-6550
US toll free only
+1 800-303-6564
Email:   [email protected]

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