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Technical Support
Trouble Shooting and Service Support
With a 24x7 operational support group, we are here, in your time of need, to answer your questions and to assist you in solving your problems relating to voice and data communications, corporate networks, internet services, media and entertainment, broadcast services and occasional video solutions.
Network Operations Centers
| RF Operations Center 1 (ROC1) | |
| ROC1 provides 24x7 support including fault detection and resolution , rapid carrier access, carrier measurement and monitoring of Satellite News Gathering (SNG) and Occasional Use services to customers using the Intelsat Galaxy fleet and operating in North America. | |
| Services Managed: Satellite News Gathering, North American Video access, International Video access, North American Space-only video monitoring. | Contact Information:
Phone: +1 404-381-2600 US toll free only +1 800-321-3959 +1 800-631-3562 +1 877-442-2666 Email: ROCOPS@intelsat.com |
| RF Operations Center 2 (ROC2) | |
| ROC2 provides 24x7, world-class, real-time operational and customer support for services on our fleet of satellites, including carrier access, carrier measurement and monitoring, fault detection and resolution, and payload reconfigurations. | |
| Services Managed: Satellite Carriers & Leases | Contact Information:
Phone: +1 404-381-2600 US toll free only +1 800-321-3959 +1 800-631-3562 +1 877-442-2428 Email: ROCOPS@intelsat.com |
| Data Operations Center (DOC) | |
| DOC provides 24x7 world-class customer support of IntelsatOneSM, Broadband and managed network services including real-time network monitoring and alarming, circuit optimization, and proactive resolution of network issues. | |
| Services Managed: Managed services, Broadband, TDMA & DAMA | Contact Information:
Phone: +1 404-381-2828 Email: doc@intelsat.com |
| Video Operations Center (VOC) | |
| VOC provides 24x7 end-to-end video solutions for all customers around the world, and video monitoring services with high standards set on customer service, care, and technical support. | |
| Services Managed: Video provisioning, monitoring, and booking | Contact Information:
Phone: +1 404-381-2400 US toll free only +1 800-242-2422 Email: voc@intelsat.com |
| Global Scheduling Center (GSC) | |
| GSC provides best-in-class video booking services to a global customer base, using state-of-the-art applications and the world’s most comprehensive occasional-use transmission network consisting of satellite, earth station and fiber resources. | |
| Services Managed: Video booking | Contact Information:
Phone: +1 404-381-2340 US toll free only +1 888-442-4887 Email: bookings@intelsat.com |
| Mountainside Media Center (MMC) | |
| MMC provides 24x7 monitoring solutions, Level 1 troubleshooting and escalation processes for North American customers with a high regard for customer service and redundant content availability. | |
| Services Managed: North American Space-only video monitoring | Contact Information:
Phone: +1 240-527-6550 US toll free only +1 800-303-6564 Email: mmc@intelsat.com |
